FAQs

Within Germany we ship with DHL. Delivery usually takes 2–7 working days and every parcel is trackable. International orders ship with UPS or DHL International depending on the destination and usually arrive within 10–14 working days. During peak season (e.g. Christmas or Valentine's Day) it can take a little longer – you'll find the latest update in the banner at the top of the website.

You'll see the exact shipping cost at the end of checkout. Shipping is free on orders from €35.

Yes! Please note that customs duties or import taxes may apply for deliveries outside the EU. These, and the customs clearance itself, are the buyer's responsibility.

Non-personalised items can be returned within 14 days under the statutory right of withdrawal. Please contact us before sending anything back so we can arrange the return. Return shipping costs are paid by the buyer. Personalised products cannot be exchanged or returned. You'll find all details in our refund policy.

We're so sorry! Please get in touch within 14 days of delivery and send us a few photos of the damage. We'll look into it and find a solution together.

All candles and wax melts are hand-poured by Kitty in Tübingen, Germany. We use a vegan blend of soy and olive wax, cotton wicks and fragrance oils that are free from phthalates and parabens.

That depends on the size of the candle. You'll find the approximate burn time in each product description. With the right care (see below) you'll get the longest possible burn time.

No! Even though our dessert and ice cream candles look good enough to eat, they are purely decorative and not edible. Please keep them out of reach of children and pets.

Place one or two pieces in the dish of a wax warmer and light the tea light underneath (or switch on your electric warmer). As the wax melts, the scent fills the room. The wax can be reused until the scent fades. To change it, pop the dish in the freezer for a few minutes and the wax will come out easily.

Many of our candles and little gifts can be personalised, for example with a name. You can see whether a product is personalisable right on its product page. Please note that personalised items cannot be exchanged.

Every piece is handmade and one of a kind. Small differences in colour, shape or finish are completely normal and not a defect – they make each candle unique.

On the first burn, let the candle burn until the whole surface has melted (usually 1–2 hours). This prevents tunnelling and helps the candle burn evenly afterwards.

Trim the wick to about 5 mm before every burn, don't burn the candle for longer than 4 hours at a time and keep it away from drafts. If the candle smokes or the flame is very large, the wick is usually too long. You'll find full guidance under Safety & care.

Not at all! Kitty guides you through the creative process step by step. A workshop takes about 3 hours, drinks and small snacks are provided, and you take your creation home with you.

Unfortunately, date changes, rebookings and cancellations aren't possible. You can, however, name someone to take your place at any time before the workshop starts – free of charge.

We'd love to! Email us at hallo@ohsweetcandles.de with your preferred date and group size and we'll put together a tailored offer.

Yes! You'll find our wholesale range on Faire. More information is on our wholesale page.